Technical Support Engineer (BSEE)

Tech Talent Link

Job Overview:

  • Our fast-growing client will be hiring a Technical Support Engineer to join their Installation & Commissioning Operations team.  
  • Work in a lab, communicate with Electrical Engineers and report to a Director of System Operations.
  • Knowledge of Battery engineering or Electrical Engineering and strong trouble-shooting skills via email and phone are critical.

 
Responsibilities

  • Remote installation, commissioning, and test support on rapidly growing global projects in new markets.
  • Primarily support internal and external customers, schedule maintenance, and trouble-shoot issues.  
  • Analyze monitors for 2-3 hours per day.
  • Collaborate with internal Software and Firmware teams when issues come up with customers, find solutions, and occasionally write a report for customers.
  • Monitor, operate the system according to procedures, bid/offer and participate on ISO markets, and fulfill obligations of bilateral agreements to maximize availability/revenue.
  • Maintain monitoring logs and reports concerning operations, maintenance performed, outages, changes in operating status, inspections, and any other significant events.
  • Coordinate with the ISO, local utilities, customers, ASPs, and other stakeholders to meet requirements, strengthen relationships, and provide maintenance support.
  • Schedule and coordinate routine inspection and preventive maintenance for global projects.
  • Manage unscheduled services and emergency response
  • Provide monitoring, reporting, and recommendations for product improvement.
  • Track and manage spare part inventory and service costs
  • Overtime/on-call will be required with notice.

 
Qualifications:

  • 2 years of experience as a Tech Support Engineer with knowledge of Battery engineering or Electrical Engineering.
  • Voltage and Current knowledge is important, but not a
  • Trouble-shooting skills via email and phone are critical.
  • Problem-solving mentality 

 

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