Service Desk Analyst

***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor must be able to:

• Assist employees when they call the services desk
• Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
• Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
• Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
• Able to work at a desk for an 8-hour shift

The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:

• Basic ITIL Concepts
• Microsoft 365
• Microsoft Office
• Experience supporting iOS devices
• Experience troubleshooting technical issues
• Experience providing support in a remote environment