Service Desk Analyst

Tech Talent Link

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Compensation: 24.0 USD – 28.0 USD / Hour

***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor must be able to:

  • Assist employees when they call the services desk
  • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
  • Able to work at a desk for an 8-hour shift

The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:

  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOS devices
  • Experience troubleshooting technical issues
  • Experience providing support in a remote environment

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