Service Desk Analyst

Tech Talent Link

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Compensation: 22.0 USD – 23.0 USD / Hour

***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

Our client will be moving a large number of new applications into production. To help support this effort they are creating a service desk to log issues with the new software products, act as the owner of incidents, and keep end users in the loop about their requests.
A successful candidate for this role will need have the following skills and experience:

  • Strong oral and written communication skills.
  • Ability to perform basic software troubleshooting.
  • Attention to detail.
  • Understanding of Service Desk process and the ability to follow them.
  • Worked on a high-volume tier 1 service desk.
  • Knowledge of SAP, Clevest, Powerplan, Ariba, Fieldglass a plus

The candidate will be performing the following tasks:

  • Answering the service desk phone
  • Providing basic software troubleshooting to understand the issue the user is calling about
  • Logging a ticket for our application support team to follow up with the user
  • As the project progresses, providing knowledge base articles to users if they call in about known training questions.

Working locations will be:

  • Hybrid

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