Service Desk Analyst

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Compensation: 22.0 USD – 23.0 USD / Hour

***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

Our client will be moving a large number of new applications into production. To help support this effort they are creating a service desk to log issues with the new software products, act as the owner of incidents, and keep end users in the loop about their requests.
 
A successful candidate for this role will need have the following skills and experience:

• Strong oral and written communication skills.
• Ability to perform basic software troubleshooting.
• Attention to detail.
• Understanding of Service Desk process and the ability to follow them.
• Worked on a high-volume tier 1 service desk.
• Knowledge of SAP, Clevest, Powerplan, Ariba, Fieldglass a plus

 
The candidate will be performing the following tasks:

• Answering the service desk phone
• Providing basic software troubleshooting to understand the issue the user is calling about
• Logging a ticket for our application support team to follow up with the user
• As the project progresses, providing knowledge base articles to users if they call in about known training questions.

 
Working locations will be:

• Hybrid

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