Help Desk Technician

Tech Talent Link

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***We are unable to work with 3rd-party or corp-to-corp candidates for this role***

Job Description
The Help Desk Technician role is designed to provide first level support for service requests received via phone and email to our managed service offering. The Help Desk Technician should have excellent communication skills and the patience to communicate with a variety of interdisciplinary teams and users. They should be able to diagnose and resolve alerts and technical problems quickly and accurately. The ability to work in a team environment is essential.

  • Review, analyze, prioritize and resolve monitoring tickets
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, patching
  • Install, modify, and repair computer, printer and peripheral hardware and software, perform data migrations
  • Troubleshoot and resolve network connectivity including switches, routers, modems, firewalls, VPN, wireless and remote access
  • Mobile device email configuration and troubleshooting (Android, iPhone)
  • Perform service both remotely and onsite
  • Escalate issues that cannot be resolved quickly
  • Document issues and resolutions
  • Track and enter time quickly and accurately


  • Minimum 2 years proven experience working in an MSP environment
  • Familiarity with various operating systems and platforms (Windows, MAC)
  • Familiarity with Windows Active Directory, Office 365, Outlook
  • Knowledge of various Anti-Virus applications (Sophos is a plus)
  • Knowledge of firewalls and firewall policies
  • Knowledge of storage technologies (SAN, NAS, Nimble, Synology, etc.)
  • Knowledge of mobile device email apps
  • Resourcefulness and problem-solving aptitude
  • Excellent Communication & Documentation skills
  • Flexibility with schedule and work location (travel to customer sites)
  • Experience with monitoring tools, such as, Solarwinds RMM, Connectwise Automate, Auvik, ROAR
  • Experience with Connectwise Manage, Support, Automate is a plus
  • A+ Certification, MCSA, MCP is a plus
  • Work primarily from the Tigard office location

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